Payment Methods

Payment Options
•Credit Card
Different countries have different payment methods, you can check the detailed information when you proceed to pay on the payment page.

Pay with Credit Card
Buyers can pay securely by credit card directly. Please note that ballbella does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for more information. If credit card payment is not successful, please do not worry, please refer to the following solutions or E-mail us: service@ballbella.com

Common reasons for declined payments 
Your bank or credit card company will know why your credit card or direct debit was declined. Still, here are some common reasons for declines, which might help you troubleshoot. Check the content below to see details about each kind of decline. 
 
1).Your card reached its limit： 
Check your credit limit. 
Check the maximum amount your card can be charged at a single time. 
Check how many times your card can be charged in a given time period. 
Check to see if your card allows online transactions. 
Ask your credit card company whether they allow automated billing, or whether they can occasionally call to verify a charge. 
Make sure that your card can accept international charges.
 
2).Your credit card information was incorrect 
Review the expiration date on your credit card. 
Check that the credit card number is correct and up-to-date. 
Does the telephone number and billing address you gave for your credit card match those that your credit card company has? 
 
3).Other Errors. These can happen for a variety of reasons. Call your bank's Level 2 support to find out why these payments were rejected. 
* Declined 
* Do Not Honor 
* Processor Declined 
* Transaction Not Allowed 

Resolve a payment issue
To resolve a payment issue, the first thing to do is call your bank (or credit card provider). 
Request to speak to the Level 2 support. Usually, call centre support agents won't have access to the information required to resolve a payment issue, and they will simply claim that your card is working fine. Speaking to Level 2 support is essential to find out why your bank rejected your payment. 
Explain to your bank or credit card's support services that you attempted to make a payment to ballbella, give the date, and tell your bank what error code and message was returned. 
Ask your bank to explain why they declined the payment, and ask them what they will do in order for the card not to be rejected again. 
Once your bank has confirmed that they've resolved the issue (e.g. lifted the restriction, or changed some system settings), try the payment again by completing the checkout process from the ballbella payment page. 

Payment Troubleshooting:
If your payment method was declined, it may be due to incorrect information, an expired card, or insufficient funds. To resolve the issue, please select a new payment method and consider contacting your bank or credit card company if you continue to experience difficulties with placing your order.
If you require further assistance, please don't hesitate to contact us.

If I have any questions about the order after purchase, who should I contact?
Please contact us service@ballbella.com We will be happy to answer any questions about international orders for you. To speed up your request, include:
Your name:******
Your order number:******
Items you ordered:*****
Please express your opinions or questions in English.
 

Extra charge for international transportation
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. Additional tax or customs fees must be borne by the payee; we cannot control these fees or predict what they may be. Customs and tax policies vary widely from country to country; for more information, contact your local customs. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Please note that we cannot list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration.

Costoms and import fee
When the package arrives in the destination country, a tariff or import tax will be levied. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers).
Unfortunately, we can't control these costs or tell you how much they are, because the customs policies and import taxes vary greatly from country to country.
So before placing an order, it's best to contact your local customs for the current cost, so you won't be surprised by the unexpected cost.